FAQ

                      畢業生租借畢業禮服時常見問題  FAQ

1. 如何查詢相關資料?  

    Where can gradurates find out more details?

• 參考所屬大學或院校或機構的網站、畢業信或通知書。

​         Check for your university or institute's website, issued letter or notice.

• 致電維多利校服公司租袍熱線電話：3118 4396 / 3105 5009 。  

         Call Victoria Uniform hotline at 3118 4396 / 3105 5009.

• 透過維多利校服公司電郵：info@victoriauniform.com。

         Email Victoria Uniform at info@victoriauniform.com.

2.  畢業生已輸入代碼，仍然不能進入租袍登記頁面，該如何？ 

     Why gradurates entered school code, but it does't bring in?

• 參考所屬大學或院校或機構之畢業信或通知書，檢查代碼是否正確。

         Please double check the university/institute letter if the code is correct.

• 每個編號只可以登記一次，請檢查是否已重覆登入。

​         Each student number can only register once.

• 如已確定是首次登記，但仍然未能繼續進行下一個頁面，可致電租袍熱線查詢：

​         3118 4396 / 3105 5009。

​         If problem still occur, please call our hotline 3118 4396 / 3105 5009 for further instruction.

• 所有代碼只能在租借期內使用。

​         All school code only available within the rental period.

• 代碼由院校提供，如果畢業生遺失代碼，請自行聯絡所屬大學或院校或機構查詢 。

​         School code is provided by the university/institute, please contact the related school for the code.

3. 畢業生如何得知畢業學系是什麼? 

    How do graduates know which major they are?

• 根據所屬大學或院校或機構之畢業信或通知書。

​         Check for your university or institute issued letter or notice.

• 如沒有所屬大學或院校或機構之畢業信或通知書，請畢業生自行聯絡所屬大學或院

         校或機構查詢。

         Contact your university or institute to clarify.

         香港大學HKU Hotline: 2219 4263

         香港理工大學電話POLY U Hotline: 2766 5151 / 2766 5155

         香港理工大學電話POLY U Hotline: 3746 0123 (HKCC) / 3400 2828 (SPEED)

         香港城市大學電話CITY U Hotline: 3442 2300

         香港都會大學(前名香港公開大學)電話 Metropolitan U(formerly is OPEN U) Hotline: 2768 6683 / 2768 6692

         香港科技大學電話HKUST Hotline: 2358 6143 / 2358 6173

         香港浸會大學電話HKBU Hotline: 3411 1115 / 3411 5167

         香港樹仁大學電話SHUE YAN U Hotline: 2806 5161

         香港教育大學電話EDUHK Hotline: 2848 6710 / 2948 8119 (Ms. Chan) / 2948 6733 (Mr. Ken Fok)

         香港恆生大學 HSUHK inquiry: registry@hsu.edu.hk

• 維多利校服公司並沒有相關資料。

​         Victoria Uniform do not have any information on this matter.

4.  網上租袍登記內為何需要設定密碼，此密碼的用途是什麼？是否本人電郵的密碼？

    Online gown registeration required to set password, what is it for?

• 登記內所指的不是電郵密碼，畢業生可自設任何密碼。

​         Graduate can set their own password, do not have to related to the email password.

• 密碼的用途是讓畢業生重新登錄及補印租袍及按金表之用。

​         The password is for gradurate to re-print the gown rental form later.

5. 如何量度畢業袍及帽的尺寸？

   How do graduates know what size of the gown and mortarboard they need?

• 參考網站內的圖解 "Gown & Mortarboard Size Chart For Reference"：

​         http://www.victoriauniform.com/?route=checkout/vreg 

         Please check out our website Gown & Mortarboard Size Chart for Reference

• 畢業生於取袍時即場試身及更換碼數。

​         Graduates can try out the size in the outlet.

• 所有已租用的物品，一律不能更換碼數。

​         All rented items are not allow to change size after confirm rental in the outlet.

6.  畢業生如何確定已完成網上租袍登記? 

    How graduates know the online registration procedure is done?

• 當成功列印一式兩份的租袍以及按金表後，即表示已完成網上登記的最後程序。

​         Print out the two copies of the gown rental form to complete the procedure.

• 如果登記資料正確，畢業生將會收到確認電郵，不用致電租袍熱線確認。

​         There will be an email send to the registered email account.

• 即使收不到確認電郵，畢業生亦可憑已列印的租袍以及按金表到所選定之分店取

         袍 。

​         Graduates only need to bring the two copies of gown rental form with cash to the

         outlet for rental, no email have to be shown.

7.  畢業生列印租袍及按金表後，發現遺失了或忘記列印表格，該如何? 

      What if graduate lost or forgot to print out the gown rental form?

• 如果登記資料正確，畢業生將會收到確認電郵，畢業生可到維多利校服公司網址：

​         http://www.victoriauniform.com/?route=account/login  

​         重新進行登錄及列印租袍及按金表便可。

​         Please re-login with the registered email and password at 

         http://www.victoriauniform.com/?route=account/login ,

         you may re-login and print the gown rental form.

8. 畢業生到店租袍時才發現忘記携帶列印租袍及按金表，該如何? 

     What if graduate forgot to bring the online gown rental form to the outlet?

• 店舖會提供備用租袍及按金表給予相關租袍人仕重新填寫。

​         There will be blank online gown rental form available at the outlet, gradurate

         who forgot to bring their print out copies will have to hand fill the forms again.

• 請帶同所屬大學或院校或機構發出之畢業信或通知書。

​         Please bring the university/institue letter to show graduate idenity which qualify

         to use the gradurate terms.

• 不需致電租袍熱線更改租袍程序。

​         Do not have to contact us for this matter.

9. 如何可以查詢維多利校服公司分店的地址、營業時間、租袍條款? 

    How do graduate check for the address, business hours and terms & condition for

    rental?

• 租袍人仕可參考按金表資料或維多利校服公司網頁

         The details are available at http://www.victoriauniform.com/index.php?route=information/information&information_id=8。

10. 租金及按金可以繳付信用卡或易辦事 (EPS) 嗎? 

      Do Victoria Uniform accept credit card or EPS for rental fee or deposit?

• 不可以，租金及按金必須繳付現金。No, Victoria Uniform only accept CASH.

11. 如果畢業生未能親身到店取袍，可以找別人代領嗎? 

      If graduates are not available, is it possible to have someone else to pick up for

     them?

• 可以的，代領人只需帶備畢業生已列印的一式兩份之網上租袍及按金表，按金和租

​         金到已登記之店舖租借便可。

​         Yes, but the pick up person must bring in two copies of the online gown rental form

         and any related university/insitue document with cash to the selected outlet.

• 因應每所院校不同的特別情況，代領人有機會須要出示畢業生所屬大學或院校或機

         構發出之畢業信或通知書才可要代領。

​         All university/institue has a different condition, please bring along any related

        university/ insitute document together for gown pick up.

• 由於維多利校服公司只接受即場更換碼數，如果由相關租袍人仕代領，所有已租用

         物品，一律不能更換碼數。

​         Victoria Uniform do not accept size exchange after pick up, so if the pick up

         person rented the items, all items are not allow to exchange afterwards.

12. 分店店員會教畢業生穿著畢業禮服嗎？

      Will Victoria Uniform Staff teach graduates how to wear the academic regalia?

      不會，畢業生請自行聯絡所屬大學或院校或機構查詢或直接進入所屬大學或院校或

      機構之有關畢業禮網頁。 

      No, graduates have to contact your university or institute for more details or

      check in the  below university website for details.

• 香港中文大學網頁 The Chinese University of Hong Kong Website：

​            http://www.cpr.cuhk.edu.hk/cong/

• 香港城市大學網頁 City University of Hong Kong Website：

​           https://congregation.cityu.edu.hk/get-academic-dress

• 香港理工大學網頁 The Hong Kong Polytechnic University Website：

​           https://www.polyu.edu.hk/as/web/en/for-graduates/congregation-arrangements/25th-congregation/index.html

• 香港理工大學 - 香港專上學院

          https://www40.polyu.edu.hk/cpce_grad/

• 香港浸會大學網頁 Hong Kong Baptist University Website：

           http://ar.hkbu.edu.hk/home/commencement/info_graduates/acad_dress/

• 香港都會大學(前為香港公開大學) Hong Kong Metropolitan University(former named The Open University of Hong Kong) Website : 

            https://www.hkmu.edu.hk/

• 香港科技大學 The Hong Kong University of Science and Technology

           https://congregation.ust.hk/for-graduates/the-ceremony/academic-regalia.html#info

• 香港教育大學 The Education University of Hong Kong

           http://congregation.eduhk.hk/en/collection-of-academic-dress-13.html

        *   香港恆生大學 The Hang Seng University of Hong Kong

            https://registry.hsu.edu.hk/graduates/

13. 畢業生可以自行更改還袍地點嗎？

      Can graduates select their own return outlet?

• 不可以，因其按金、按金表及資料只會存放在租袍時的分店之內。

​         No, as the deposit and gown rental form signed copies with details only exist in that outlet.

 14. 　畢業禮服速遞只供香港本地住宅、工商地址。如選用速遞服務，需另加速遞服務費。

　        Courier option only availabe for Hong Kong local residential / industrial / commercial address.

   登記程序完成後，請將總金額 (租金 + 按金 + 行政/送貨費) 傳入以下戶口訂單方為確認 (注意 ！請務必於入數紙備注輸入同學的登記名字以便快速追踪)
   *只接受存款,如由其他銀行或國家匯款請多匯港幣$150作銀行手續費

 After completed registration procedure online, please bank in the total amount including rental fee, deposit and executive charge/delivery fee to the below appointed account per university, in order to confirm the order for delivery. (Attention ! when bank in, highly recommended to input your online registration name under the remark column of the payment receipt to enable us easy payment tracking.)

* we only accept bank in , if remitting or wire money from other bank or country, please add extra HK$150 for bank charge.

　如需要速遞到海外，請直接電郵至 info@victoriauniform.com 聯絡客戶服務部。

Any oversea's courier inquiry, please email to info@victoriauniform.com for details.

Hang Seng Bank 恒生銀行

       A/C Name: Victoria Uniform

       For The University of Hong Kong :                       A/C No.: 239-041239-001

       For HK Polytechnic University :　                        A/C No.: 239-058308-001 

　   For City University of HK :                                      A/C No.: 239-118037-001 

       For HK University of Science & Technology :    A/C No.: 239-118037-001  or  Bank of China 012-828-000-54071

       For HK Baptist University :                                     A/C No: 239-058308-001

       For Hong Kong Metropolitan University (formerly the Open University of HK) : A/C No.: 239-058308-001

        (HKMU(former named Open U) 同學，請照入租金HKD180，到還袍時我司如收到租袍卷有校印正本便會退回租金給同學 / HKMU(former named Open U) graduates, please bank in the rental fee HKD180 as well, we'll refund           to you upon receipt the original coupon hard copy with the university chop when you return the regalia. ) 

       For Education University of HK :                           A/C No.: 239-254063-001

a. 繳交費用後，將下列資料電郵至 info@victoriauniform.com

   After payment, please email the below details to info@victoriauniform.com

    -  單號 Invoice No.:

   -   收貨公司名稱 Company Name for Courier:

    -  院校名稱 University / College / School Name:

    -  姓名 Name:

    -  學生編號 Student ID No.:

    -  電話號碼 Mobile:

    -  銀行入數收據 Bank Transaction Receipt (Photo or Cap Screen)

    -  學校信件 School Documents (e.g. PolyU - Gown Information Sheet or other school letter with which discipline of regalia needed)

b. 當Victoria Uniform確認資料及收取款項後，會發出電郵確認，將安排送出貨物，所有已登記之資料將不能更改。寄出貨物後，亦會發出電郵告知速遞單號，以作追蹤。

   Once confirmed details and payment for delivery, no information could be change. Victoria Uniform will send out email as received order to arrange packing. When the courier send out, we will email the courier   way bill number  for tracking.

c. 所有登記申請必須註明尺碼，指定的收貨地點(即私人住宅地址、工商大廈地址,順豐站或順豐智能櫃)及提供付款收據副本，方受處理.受理申請需時14工作天到貨．如登記申請有任何上述項目諱漏，申請將不受理.直至符合上述條款．租期會以寄出後一天開始計算．請提供齊全資料以避免延誤．

All order must be completed with size, correct courier locati

on( including private and individual address, commercial or industrial building address, SF station or SF locker ) and payment in order to process, the order will courier out from the date all details confirmed count 14 working days, no order mail out unless all details confirm. The rental period will defer from the date Victoria Uniform courier out.